Refund policy

Last updated: February 11, 2026

Thank you for shopping at Iskraa. We value your business and want to ensure you have a curated, high-quality shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, please ensure that:

  • The item is unused and in the same condition that you received it.

  • The item is in its original packaging.

  • You have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (credit card, debit card, or other financial accounts used during the transaction). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

4. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately at iskraa.in@gmail.com with your order number and photos of the product’s condition. We will prioritize an exchange or a full refund for any items that arrive in a sub-standard state.

5. Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.

6. Contact Us

If you have any questions on how to return your item to us, contact us:

  • Email: iskraa.in@gmail.com

  • Address: House no 802, sec 38 a, Ground floor, Chandigarh, CH, 160036, IN